Customer Bill of Rights
- You deserve our commitment to return all phone calls, emails or faxes within one business day.
- You should expect a design that reflects your personal taste and fulfills the functions it is required to do.
- You should expect a fair price with high value, presented in a detailed itemized quote.
- You deserve tradesman that are knowledgeable, efficient, clean, neat and of the highest morale character in your home.
- You should expect a detailed schedule provided prior to the start of your project that is signed, confirmed and dated by all trades involved in your project.
- We guarantee your full satisfaction with our products and services. Sub-standard products or workmanship will be corrected in a timely matter at no additional charge.
“Order of Events”
A. In home consultation (fee may apply)
- Discuss the scope of your project
- Complete the Design Survey
- Site inspection
- Take measurements
- Review Portfolio
B. Develop Rough Budget
- Generate concept floor plan and sketches
- Price project based on information in Design Survey and SF and LF pricing
C. Meeting to review budget and specifications
- Review concept design and budget
- discuss options that are available
- At this point you must decide if you will retain our services
- Review and sign Design Agreement and pay retainer fee ($500 – $1500)
- Set appointment for return visit
D. Second site visit
- Verify site dimensions
- I will coordinate site inspection by any trade I feel will need to see site conditions to provide a thorough and accurate bid.
E. Produce drawings, renderings and detailed specifications for your approval.
- ½” scale floor plan detailing all cabinetry and construction details
- ½” scale elevations and/or perspective drawings
- Mechanical plan detailing lighting and hook-ups prepared within two working days of final selections of appliances and lighting
- 8 page specification form detailing all products that will be needed to complete your project. Specifying who will supply, install and hook-up
- Sales Agreement and payment terms are reviewed.
- When deposit are received drawings are released
F. Organizational Binder; this binder will help you through the process and it is suggested it be available for any future meetings. The binder contains the following:
- All contact info for our company
- list of materials that need to be selected and when these items must be selected
- If you are providing and materials, these materials also have a “need by” date.
- Preliminary time line
- Set of signed drawings, contracts and selection sheets
- Binder inserts with pockets for appliance information
- Binder insert for business cards
- Helpful hints on “How to survive a kitchen and bath remodeling”
G. Order processing / scheduling
- Process cabinet order. This is typically the driving force in generating a production schedule for your project.
- Establish cabinetry delivery date
- Order all materials possible with projected “need by date” based on cabinet delivery
- Contact Sub-Contractors and confirm amount of time they will need on the job-site to complete their tasks. Arrange site visit if needed
- Produce and forward final “time-Line”. Please insert in your binder
- Four weeks prior to start date we contact you to confirm start date and schedule meeting with designer and job foreman
- One week prior to start, job site meeting with Designer and Foreman to review project with Home Owner. We will confirm with you where we will place “Job Johnny” and dumpster if needed. Where vehicles will be parked. How workers will enter the home.
H. Start Project
- Prior to delivery of cabinetry designer will visit factory to inspect cabinetry and accessories to confirm all have been manufactured correctly
- Designer on site day of cabinet delivery to confirm cabinetry and review installation with installer
- Designer will contact you a minimum of once a week during the project to be sure things are progressing to your satisfaction.
- Any unforeseen problems or changes to material or labor requirements are addressed with a change order.
I. Final Phase
- Approximately one week prior to projected completion date a meeting is scheduled with the Designer, Foreman and Home-Owner to review all items that are needed for completion. A “Punch-List” is generated and signed by all parties. Final payments are detailed on this document.
Finally!!!! You have a beautiful new space and some peace and quiet
Please note that this is only a sample of the “Order of Events”. Each project is unique and your actual “Order of Events” may vary from this example.
This outline is only provided to help you better understand how we conduct ourselves and what you can expect throughout the process.
We typically request a 50% deposit when you sign a contract with us. Depending on the scope of the project we will have installment payments that are due upon completion of specific items, like tile floor installed or cabinets delivered. Each project is addressed individually.